Browse our most frequently asked questions listed below to learn everything you need to know!
Order and Payment Related Questions:
Our rental time for a “day” is considered to be 8 hours. Under our discretion we may pick up the inflatable later than the end of the rental period. We will notify you in advance regarding late pick ups.
We STRONGLY encourage you to take advantage of this extra time as our way of saying thank you!!
We are currently servicing all of the communities in South Jersey, as well as some in Central Jersey.
The full amount of the rental is required prior to or at the time of setup on the day of your event.
Yes, all orders require a credit card deposit that is based on the total of your rental. This is fully refundable if you cancel your order 8 days prior to your event date. If you cancel between 2-7 days you will be given a rain check that is good for a year.
*always communicate with our office staff if this is a concern
Cash, or credit cards are accepted. If paying by cash please have exact change as our drivers do not carry cash.
Checks are accepted but must be paid in full PRIOR to delivery.
Yes, setup is included in the price. Additional fees apply for deliveries outside of our normal delivery range. Remember rental prices do not include NJ sales tax of 6.625% or 6.00% for PA customers. Tolls will be added for deliveries outside of New Jersey.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our incredible bouncers, water slides, and interactive units almost anywhere including but not limited to: birthday parties, church events, festivals, charity events, corporate parties, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and anything you can imagine.
Reserve as SOON AS POSSIBLE! Our Bounce Houses and Water Slides tend to book up fast during the peak seasons Spring – Summer – early Fall, to get the best selection we recommend up to 4 weeks for multiple unit rentals. However if its last minute even day before will be happy to accommodate you the best we can.
Generally we setup 1-4 hours ahead of your scheduled event time, and one of our employees will always call the day before to confirm your event. Due to the high volume of rentals, we may call ahead to try and schedule a setup on the day before; of course there is no additional charge.
If weather is an issue, one of our employees will call you the day of your event to confirm or cancel a rental. In the event of a cancellation within 0-3 days of your event, we will issue a rain check for the amount of your order. for any cancellations 4+ days from your scheduled event, we will issue a 100% refund on your order.
General Inflatable Questions:
Yes! All of our units are cleaned thoroughly, we hold ourselves to the highest standard for your safety. We are committed and driven in making sure that your children are playing in a clean, well maintained, and safe environment. After each rental every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, we inspect every inch to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is a REQUIREMENT, not an option, the safety of your children is our #1 priority.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We DO NOT provide water hoses. Please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be setup on. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags or cement weight blocks.
Yes, however the water lines must be clearly marked out prior to setup of inflatable. We are not responsible for any damage caused while securing the inflatable. Please contact us if you have any questions.
For general general trash no we do not charge a cleaning fee. We understand kids will be kids.
For mud and stains(i.e. pen/markers, food and drink) we charge a $25.00 fee.
For biohazard/environmental waste (i.e. bodily fluids) we charge a $50.00 fee.
Up to 10 Kids or 4 Adults per Bouncer. Children (ages 3-8 holds 10) (Children ages 8-15 holds 6-8) Adults up to 4 riders 175lb max per rider.
Per safety and State law requirements 1 adult must be able to supervise each inflatable. A safety briefing will be given at delivery and a signature of adult supervisor is required by state law this process takes a few minutes. Example of rules; Must take off shoes, no flips, eating, drinking, must be of like size and age while in bounce house, no adults in unit with children.
Safety is of the utmost importance with us, so we use 36 inch hardened steel stakes to secure all tie down points on our inflatables.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime. You can also find us on social media @RoyalPartyRentalSJ.